Without your detailed instructions on getting the unlimited jetpack, I probably would have messed the order up, but you made it fail proof. Your line by line instructions were clear and exactly what I needed to talk to the sales rep and get the unlimited plan.
I also liked the little extra push at the end where you said, "Your job this weekend is to go get this unlimited plan." That was a little extra nudge and well received. Well done to you and thank you.