Review: Karma Go by Karma (Mobile Hotspot / Cellular Data Plan)

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The small Karma Go hotspot lacked basics like a removable battery or antenna ports . But more concerning has been the lack of refunds for dissatisfied customers.

The small Karma Go hotspot lacks basics like a removable battery or antenna ports . But far more concerning has been the lack of refunds for dissatisfied customers as Karma has struggled to stay in business.

Purchasing a proprietary Karma Go hotspot is required to be able to sign up for the unique Sprint-powered MVNO Karma.

Karma made headlines late in 2015 when it announced an unlimited data plan called 'Neverstop' for $50/month. Though speeds were capped at a modest 5Mbps, this plan generated a huge amount of interest from those desperate for a truly unlimited cellular data plan - and Karma sold a lot of hotspots.

It only took Karma a few weeks to discover that the usage demands of the Neverstop plan were higher than it could deliver, and in February 2016 Karma canceled the Neverstop plan entirely and introduced the Pulse plan instead.

Karma's original pay-as-you-go Refuel plan with non-expiring data was discontinued in late 2016 as well.

The more traditional Karma Pulse plans are all that remain, with prices ranging from $40/month for 5GB of data, to $150/month for 50GB of data.

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Many of the customers who signed up for Neverstop sent their Karma Go's back for an "unconditional" refund. Unfortunately, even by the end of 2016 many of those refunds reportedly still have not been fulfilled, generating a whole lot of bad karma for Karma online.

The Karma Go however is still available - just know what you are getting into before purchasing it.

Specifications

  • Battery Life: 6hrs (non-removable)
  • # of Connected Devices: 8 - Wi-Fi Only, No USB Tethering
  • Cellular Networks Supported:
    LTE Bands: 25, 26, 41 (Sprint)
  • LTE-Advanced Carrier Aggregation: No?
  • Cellular Antenna Ports: None
  • Wi-Fi Technology / Frequencies: 802.11 b/g/n - 2.4GHz
  • Dimensions: 2.9" x 2.9" x .47"
  • SIM Card Type: 2FF / Mini SIM
  • Retail Price:  $149 (Seemingly always on sale for $99)

Testing Status: We purchased a Karma Go when the very promising "Neverstop" plan was announced in November 2015, and we have used it sporadically since.

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WARNING: Before buying a Karma, be sure to read our article "Is Karma Kaput?" and make sure that you are comfortable with the company's current long-term prospects.

Karma Go Rating
  • Overall

Quick Take

Karma's promising Go hotspot has brought nothing but trouble to customers who have felt abandoned by the struggling firm.

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